Terms & Conditions and Privacy Statement for buggycleaningleeds and buggyvaletingleeds

Privacy Policy: We do not store credit card details or do we share financial details with any 3rd parties. We will only contact you using details you have supplied to us.

Payment Flow and Delivery Policy: Full payment is due as items are returned, which is normally within a week from delivery or collection. This time may be altered by agreement with the customer.

speedy valeting can be agreed by arrangement at additional costing.

Refund / Cancellation Policy: no refunds will be granted after items have been cleaned. Additional cleaning of components will be done by arrangement at additional cost.

Collection & Return: Collections and returns are to be carried out by agreement.

dropped off items can be stored next to the side door at the garden office, under CCTV surveilance.

Please contact us if you require a faster service. buggyvaletingleeds cannot be held responsible for delays to the service caused by unforeseen circumstances or additional requirements.

Sale & Payment: buggyvaletingleeds accepts payments by cash and bank transfer.

We reserve the right to amend our services if items are different or additional to the original booking are collected and received.

The costs of additional or different work or sourcing of parts will be agreed with the customer before commencement. Some fabrics require cleaning more than once.

Some components require maintenance work at additional costing.

Prices: All prices are subject to change and the prices on the website are a guide only.

Liability: buggyvaletingleeds is a cleaning service and items are sent to us are in dirty, damaged and/or otherwise devalued condition, no liability will be accepted.

Should an item become damaged in our care the liability of the item shall not exceed the invoice cost unless previously agreed in writing between both parties. We will not cover your Item(s) in the event that they are lost, stolen or damaged beyond repair in circumstances within our control. You will need to consult your own insurance.

Items in our care are:

Any Item currently having services carried out, or waiting for our services to be carried out.

Any Item in transit with us or a 3rd party transport we have arranged

Any item not yet dropped off due to outstanding payments

Exclusions: We cannot be held liable for:

Any damage which is not related to or caused by our services.

Any damage not related to the services that have been agreed including maintenance

Where an item is repaired to a reasonably satisfactory standard no liability will be accepted for any depreciation in value.

Loss of value against manufacturer original models after the service has been carried-out.

Any damage to, or defect in, an item which we have not been contracted to work on (this includes hardware)

Delays or failures which are due to any cause beyond our reasonable control

Failed repairs due to manufacturing or design faults. Charges may still apply for work undertaken.

Any loss or damage to items that are not noted during the booking in process.

If any recommended service is rejected by the customer, buggyvaletingleeds cannot be held responsible for the outcome of any related work undertaken that does not meet the customer’s expectations, or does not fall within the type of work routinely undertaken by us.

Please be mindful every car seat and buggy are different.

Cleaning Process: buggyvaletingleeds uses professional materials and cleaning methods to obtain the best possible cleaning result on prams, buggies, car seats and other related children’s products. Where available, we adhere to manufacturers guidelines. We aim to achieve the best possible cleaning results on all items, but some marks and stains may remain after processing. Secondary proccessing which could result in material damage may be attempted at customers’ risk, and by agreement.

We use water, steam, and non-biological mild detergents. We urge customers to discuss allergies or other special circumstances with us so that we can clean their items to those specific requirements.

Mould: We do our best to get everything as clean and safe as possible, taking advice from manufacturers about the most appropriate processes and products. We often encounter black mould on fabrics, and it tends to leave permanent marks. We do not use peroxide, bleach, or any other mould/mildew removal products, so if you are unsure about whether to use your prams etc if mould is present, we strongly recommend seeking advice from a qualified source.

Some prams will also require some routine maintenance.

Website: We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

Marketing: Photographs of our work will be used on social media platforms as demonstrations of our capabilities to existing and potential clients, unless the item is easily identifiable or personalised to the individual, or we have been requested otherwise in writing.

Complaints:

Please check all items on return, and if you are dissatisfied with our work, please contact us within 48 hours to allows us to asses and help put things right.

If we are found to be at fault, we will endeavour to re-clean, repair or otherwise provide the expected service to your satisfaction and at our cost. In all circumstances this will be the first course of action, and is not an offer of compensation.

Once an corrective arrangement has been reached between Pram Parlour and the Customer, it is made on the basis of full and final settlement.

Indemnity: You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

Guarantee: We guarantee our labour and materials for a period of 30 days after work has been completed providing that the item has been used in accordance with manufacturers’ instructions. Incorrect use, treatment or storage of cleaned or repaired items will render our guarantee null and void. In such cases, repair or re-cleaning work will be at the customer’s expense. we usually recommend that items are stored uncovered and in a warm bedroom.

Statutory Rights: Our Terms and Conditions do not affect your statutory rights.

Governing Law: The validity, interpretation, and/or execution of our Terms and Conditions is solely governed by the laws of England and Wales.